Customer Happiness Agent – Fresh Graduates | Qatar

We are hiring for a remote customer service position based in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve

• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Calm, patient communication style
• Ability to handle several conversations at once
• Clear written and spoken English

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.