Customer Happiness Agent – Fresh Graduates | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information

• Clear written and spoken English
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Referral bonus scheme

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.