Customer Happiness Agent – Internship | Kuwait

This remote customer service vacancy is open to candidates in Kuwait. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes

• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Calm, patient communication style
• Clear written and spoken English
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic

• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.