Customer Happiness Agent – Internship | Salalah, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Salalah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores

• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Calm, patient communication style
• Ability to handle several conversations at once
• Clear written and spoken English
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background

• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Paid annual leave and public holidays

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.