Customer Happiness Agent – Internship | Tabuk, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Tabuk preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Currently studying or graduated within the last two years

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Paid annual leave and public holidays
• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.