Customer Happiness Agent – Internship | Worldwide Remote

This is a fully remote customer service role you can do from home in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved

• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Clear written and spoken English
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Paid onboarding and structured training
• Wellness day each quarter
• Monthly internet and home-office allowance
• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.