Customer Happiness Agent – Junior Level | Fujairah, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Fujairah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Flexible start times within the Gulf working day
• Wellness day each quarter
• Paid annual leave and public holidays
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.