Customer Happiness Agent – Junior Level | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times

• Calm, patient communication style
• Clear written and spoken English
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Access to online learning subscriptions
• Equipment stipend for laptop or headset
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance
• Certificate of completion for internship graduates
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.