Customer Happiness Agent – Junior Level | Kuwait

This remote customer service vacancy is open to candidates in Kuwait. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Calm, patient communication style
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Fully remote work with no commute
• Wellness day each quarter
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–500 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.