Customer Happiness Agent – Junior Level | Nizwa, Oman

This remote customer service vacancy is open to candidates in Oman (candidates near Nizwa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team

• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Clear written and spoken English
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Performance bonus linked to clear targets
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.