Customer Happiness Agent – Junior Level | Qatar

A work-from-home customer service opportunity for people living in Qatar. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes

• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style
• Ability to handle several conversations at once
• Willingness to learn product details during paid training

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Clear performance reviews every quarter
• Career progression into a mid-level role
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.