Customer Happiness Agent – Junior Level | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Calm, patient communication style
• Basic computer literacy and fast typing

• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Career progression into a mid-level role
• Referral bonus scheme
• Performance bonus linked to clear targets
• Fully remote work with no commute

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.