Customer Happiness Agent – No Experience Required | Ahmadi, Kuwait

This is a fully remote customer service role you can do from home in Kuwait (candidates near Ahmadi preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes

• Basic computer literacy and fast typing
• Calm, patient communication style
• Clear written and spoken English
• Comfortable working set shift hours from home

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Flexible start times within the Gulf working day
• Referral bonus scheme
• Equipment stipend for laptop or headset
• Clear performance reviews every quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.