Customer Happiness Agent – No Experience Required | Mecca, Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia (candidates near Mecca preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic

• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,800–4,050 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.