Customer Happiness Agent – No Experience Required | Nizwa, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Nizwa preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Willingness to learn product details during paid training
• Calm, patient communication style
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Wellness day each quarter
• Paid onboarding and structured training

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.