Customer Happiness Agent – No Experience Required | United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates. This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Wellness day each quarter
• Access to online learning subscriptions
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,800–4,250 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.