Customer Happiness Agent – No Experience Required | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Clear written and spoken English

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic

• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Referral bonus scheme
• Paid annual leave and public holidays
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 150–350 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.