IT Service Desk Agent – Remote – 0–1 Years | Ahmadi, Kuwait

We are hiring for a remote it support position based in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.