Remote Technical Helpdesk Agent – Junior Level | Doha, Qatar

A work-from-home it support opportunity for people living in Qatar (candidates near Doha preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Referral bonus scheme
• Career progression into a mid-level role

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.