Remote Desktop Support Assistant – 0–1 Years | Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Maintain asset and licence records

• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Wellness day each quarter
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.