Remote IT Support Assistant – 1–2 Years | Mecca, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Mecca preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Mentorship from an experienced team lead
• Wellness day each quarter
• Paid annual leave and public holidays
• Career progression into a mid-level role

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.