Remote Technical Helpdesk Agent – Fresh Graduates | Nizwa, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Nizwa preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket

• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Referral bonus scheme
• Clear performance reviews every quarter
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.