IT Service Desk Agent – Remote – 0–1 Years | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Mentorship from an experienced team lead
• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.