IT Service Desk Agent – Remote – 0–1 Years | Jeddah, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Jeddah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Referral bonus scheme
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Equipment stipend for laptop or headset
• Fully remote work with no commute

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.