IT Service Desk Agent – Remote – 0–1 Years | Oman

This is a fully remote it support role you can do from home in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Maintain asset and licence records
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Referral bonus scheme
• Clear performance reviews every quarter
• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.