IT Service Desk Agent – Remote – 0–1 Years | Ras Al Khaimah, United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Ras Al Khaimah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup

• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Wellness day each quarter
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.