IT Service Desk Agent – Remote – 0–1 Years | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Fully remote work with no commute
• Flexible start times within the Gulf working day
• Wellness day each quarter
• Paid onboarding and structured training

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.