IT Service Desk Agent – Remote – 1–2 Years | Al Wakrah, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Al Wakrah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Paid annual leave and public holidays
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.