IT Service Desk Agent – Remote – 1–2 Years | Sharjah, United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Sharjah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken

• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Referral bonus scheme
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.