IT Service Desk Agent – Remote – 1–2 Years | Sohar, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Sohar preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Clear performance reviews every quarter
• Career progression into a mid-level role
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.