IT Service Desk Agent – Remote – 1–2 Years | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records

• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Friendly, multicultural remote team
• Equipment stipend for laptop or headset
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.