IT Service Desk Agent – Remote – Fresh Graduates | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup

• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Career progression into a mid-level role
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.