IT Service Desk Agent – Remote – Fresh Graduates | Kuwait

This is a fully remote it support role you can do from home in Kuwait. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Mentorship from an experienced team lead
• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.