IT Service Desk Agent – Remote – Fresh Graduates | Manama, Bahrain

A work-from-home it support opportunity for people living in Bahrain (candidates near Manama preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.