IT Service Desk Agent – Remote – Fresh Graduates | Mecca, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Mecca preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Mentorship from an experienced team lead
• Access to online learning subscriptions
• Wellness day each quarter
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.