IT Service Desk Agent – Remote – Fresh Graduates | Muscat, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Muscat preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.