IT Service Desk Agent – Remote – Fresh Graduates | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Fully remote work with no commute
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.