IT Service Desk Agent – Remote – Internship | Lusail, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Lusail preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Career progression into a mid-level role
• Equipment stipend for laptop or headset
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.