IT Service Desk Agent – Remote – Internship | Nizwa, Oman

We are hiring for a remote it support position based in Oman (candidates near Nizwa preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.