IT Service Desk Agent – Remote – Internship | Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Test fixes before closing a ticket
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Career progression into a mid-level role
• Paid onboarding and structured training
• Fully remote work with no commute
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.