IT Service Desk Agent – Remote – Junior Level | Ajman, United Arab Emirates

This remote it support vacancy is open to candidates in United Arab Emirates (candidates near Ajman preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup

• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Clear performance reviews every quarter
• Fully remote work with no commute
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.