IT Service Desk Agent – Remote – Junior Level | Al Rayyan, Qatar

This remote it support vacancy is open to candidates in Qatar (candidates near Al Rayyan preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket

• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,050–6,900 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.