IT Service Desk Agent – Remote – Junior Level | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Wellness day each quarter
• Career progression into a mid-level role
• Paid annual leave and public holidays
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.