IT Service Desk Agent – Remote – Junior Level | Nizwa, Oman

This remote it support vacancy is open to candidates in Oman (candidates near Nizwa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets
• Referral bonus scheme
• Wellness day each quarter

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.