IT Service Desk Agent – Remote – Junior Level | Riffa, Bahrain

This remote it support vacancy is open to candidates in Bahrain (candidates near Riffa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Fully remote work with no commute
• Weekly one-to-one coaching sessions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 400–900 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.