IT Service Desk Agent – Remote – No Experience Required | Al Rayyan, Qatar

We are hiring for a remote it support position based in Qatar (candidates near Al Rayyan preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records

• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Referral bonus scheme
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions
• Fully remote work with no commute

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,000–4,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.