IT Service Desk Agent – Remote – No Experience Required | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Fully remote work with no commute
• Clear performance reviews every quarter
• Referral bonus scheme
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,350–7,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.