IT Service Desk Agent – Remote – No Experience Required | Khobar, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Khobar preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.