IT Service Desk Agent – Remote – No Experience Required | Kuwait

This remote it support vacancy is open to candidates in Kuwait. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems

• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–300 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.