IT Service Desk Agent – Remote – No Experience Required | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Fully remote work with no commute
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.